Wat wij doen — onze services.

Dit artikel is enkel in het Engels beschikbaar.

A little bit about us. We are design obsessed, crazy about technology and love to shape our solutions around human-behavior, vision, insight and high quality execution. By researching the needs of our clients, their customers and/or their clients we create solutions that are supported by the above in combination with data-driven research (quantitive) and insight-driven research (qualitative).

We achieve this by designing processes where strategy, product and brand requirements meet. Whether that’s in the form of a website, app, brand system or workshop, we work with clear constraints and needs to reach a measurable goal.

Companies are more successful when their way of communication is clear and real. Both internally and externally. We approach our own client-processes much the same way. This paves the way for a collaborative process without any big surprises, but a lot of small touchpoints.

Brand, Strategy and Product diagram. The basic pillars of our innovation platform.

We highly believe in craftsmanship combined with work that carefully balances function and emotion. We team up with clients who value a close relationship and understand the importance of investing in design.

Are you curious about the details of the process and the different steps we undergo to create and formulate which combination of deliverables / tools / strategies or campaigns are necessary to be of real value to our clients? Read this article we wrote.

To make our services as clear as possible we’ve categorized them in several main topics.

Strategy (Let’s do some thinking)

A solid (digital) strategy is a fundamental part of any business. We’ve all heard of the phrase: ‘Know which way the wind blows’. In other words: to understand what is happening in changing circumstances and being able to anticipate the future. Well that’s strategy. To anticipate by understanding.

A clear strategy is all about gaining insights and researching what that might mean. And then taking this knowledge to formulate a plan and or process that helps to increase the possibility of succes for your business. Without strategy we’d be like a chicken—and I’m talking about the one without a head—running around until all of our resources are depleted. Only to realize we’ve been running in circles all this time.

1. Analyze
   No two projects are the same. There are so many tools available, all the way from user insights (for example; Simply ask your customer care department what problem they encounter most when on the phone with customers) all the way to Business Generating Canvas workshops or Service Design Thinking workflows. We have to choose these different tools carefully. The best way to do that is by getting to know each other and then explore all the options. It’s little to no help to bring a potato-gun to a bazooka fight.
2. Organize / Making sense
   To find out what the project is, what tools to choose etc, we need to set some goals and objectives. We then define a select set of needs and wants to point us in the right direction. We frame this all in a set of project-questions. All these questions resemble one thing. They all focus or contribute to solving our problem. They also function as a baseline to measure solutions against later on in the process.
3. Anticipate
   What future problems are we solving? Which ones need solving right now? It’s important to know that design is an ongoing process that needs maintenance in this ever changing digital landscape. This is why we prefer long term partnerships over quick fix projects. Only then can we really anticipate and be of most value.

All in all, our strategic services help clients identify ways they can better reach people, or more specifically (new) customers. We do this across an exentsive list of disciplines. Whether they are technical, e-commerce related, market or brand based, we specialize in the following services:

• Brand Analysis
• Product Analysis / Analytics
• (Potential) Customer or User Analysis
• Business Model Canvases
• Workshops
• Content Strategy
• Product vs. Brand vs. Market-Fit
• Competitor Analysis
• Roadmaps, Resources and User Flows
• Process Development
• Defining Values and Intent
• Problem Definition
• Anticipatory Models
• Actionable Playbooks

Brand

Every product, product line or service is presented by a brand, which is in turn made up from individuals that are the heart of these brands. We help to activate and form these brands and their experiences by creating a vision, gaining insight in their users, themselves and by ensuring its quality of execution. We work with brands we believe in, brands that value design and quality. Brands that are here to do good. Not bad.

Our clients present us with all kinds of challenges. Every brand is different, therefor every process requires a different approach. Except for one given, we center our work around humans—the ones that make up the business and the ones that use their products. They are the key to important insights.

This understanding of a brand results in the creation of the brand itself, its campaigns, content strategy, tone of voice and the overall experience.

• Brand & Positioning Strategy (defining how a product, service or brand interacts with its audience)
• Identity Design (this includes logo design)
• Multi-Platform Design (anything from business cards, to banners and flyers)
• Competition Research and Analysis
• Tone of Voice
• Identity Systems & Guidelines
• Creative & Art Direction
• Content Creation / Strategy
• Retail & Event Experiential Design
• Campaign Development
• Asset Management

Product (Digital + Analogue)

We translate your brand’s key values into products. We help you organize, strategize, design, evaluate and iterate for all kinds of screens and print. We build products with an understanding for their end-users, driven by the latest developments in design and technology.

Our products and experiences are build through a process of invention, wireframing, prototyping and testing. We launch to gain new insights and iterate.

• Immersive (User) Research
• Information Architecture & User Flows
• Product Strategy
• UX & UI Design
• Motion Design
• Visual Design
• Rapid Prototyping & Ideation
• Technical Support and Consulting
• Front-end & Back-end Development
• Usability Testing
• UI Kits and Style Guides
• Interactive Design (i.e. App Design, Web Design, Client-panel Design, Digital Design for everything with a screen)
• System-wide Interaction & Responsive Design (+ Consulting)
• System Analysis
• Quality Assurance & Testing

So, that’s it. A comprehensive overview of our services. There’s really not much more to it, until you get into it.

If you — after reading this article, of course — suspect that you are in need of our services, feel free to reach out! We are always happy to help. For a sneak peek; check this article to read about our introduction process.