Joris and Ellie looking at a strategic plan on the whiteboard
Our Services

The power of ideas.
Improve an existing digital product.

Grow, expand, maintain, adapt or revamp an existing digital product to get it ready for the future.

What we can do for you
Every challenge is unique. Our team's flexible approach is carefully curated to deliver a clear, strategic vision. This helps a brand to simply and concisely communicate what they stand for.
More information about Improve an existing digital product.
Our capabilities

Our strategy services explore your brand’s purpose and value, clarifying your intent into one clear path. We narrow your focus to create impact, find your voice, and shape your personality. We spend time getting to know your customers to better understand their goals.

This results in a solid foundation for all brand expressions, and helps you anticipate future prospects. Our goal is to assist you in being better, faster, and more cost effective with your brand.

Brand Campaigns & Strategy
Our team partners with you to define your brand’s current position. We uncover your competitive advantages, your rivals in business, future opportunities, and best areas to take action. We uncover how you connect with your customers by exploring the ‘who’, ‘what’, ‘how’, and ‘why’ of your brand. This all comes together to create a roadmap and brand positioning statement that drives future development.
Product Strategy & Positioning
This is similar to brand positioning, but specifically focusses on an existing product within a brand or brand ecosystem. We find where your product fits within the market, determine whether it actually works within your ecosystem, and how best to market it to the intended audience.
Competitive Analysis
Analyzing your competition is critical for all emerging, evolving, or established businesses. Identifying strengths and weaknesses helps you to better understand the market and find where you fit within it. This knowledge allows us to more effectively reach your target audience with solutions adjusted to your specific qualities, and ultimately, grow your business.
User (Experience) Research
Digital products need to be shaped to the needs and wants of the users they’re built for. Our team creates personas, empathy maps, and customer journey maps to find out who these users are, and what they want to achieve with your product. We find if there are any restrictions or limitations we need to take into account, fully understanding the user in order to create a viable and inclusive product.
Objectives & Key Results
Inspired by Google's very own OKR-system, we start our projects with a 'success factor'. What does a successful outcome for this project look like? By writing down 5 objectives, each supported by 3 key results, we create a measurable process that benefits us both, and makes ‘success’ quantifiable.
User Stories
We create user stories based on our research. These stories should be short and specific, allowing us to get into the mind of the users we’re designing for. They’re all about being able to empathize with the target audience and understand their needs and goals. They help us define the scope of the project and set the stage for the next step in the process.
Our team often starts with the 'discovery phase'. It’s a research step which provides direction and purpose to the whole team and creates a shared vision of what must be achieved. It highlights potential problems we could face along the way, and considers the current infrastructure of your company, providing suggestions on how this can change / improve to support change. It takes into account many aspects from business goals, user research, customer journey mapping, and competition reviews.
Feature Ideation
After the research phases, we start defining your product features and how these impact the user. To do this, we identify the needs (functional requirements), the wants (enhancements), and desires (gratification) of the users to work out how to create the best possible experience for them. These are the key features which should be included in the design of the new product or system.
Target Audience Segmentation
Understanding your customer is the first step to potential growth. Segmenting them into several groups allows us to be more specific when researching their motivations, behaviors, restrictions and frustrations. As a result we can narrow your brand's focus and identify unique opportunities that could lead to a competitive advantage.
Joris sketches a website framework on the whiteboard

Our process

Our 5-stage process is a flexible method for addressing today's challenges

We merge strategy and creativity to build consistent and purposeful relationships between brands and their audience. Our method is flexible and constantly evolving, helping us stay most effective in today's quickly changing world.

Whether you’re already facing a problem, or want to future-proof your company against the problems of tomorrow, we’re here to help. Is your product adding value to the life of your user? Or are you trying to create a better future for your business?
Discover & Understand
Here we map out your problem and get to know your company. We explore and observe to gain insight into your process, revealing key opportunities for improvement. We start to create a plan together with you and figure out how we can start building toward a more sustainable future for your company.
Strategy & Vision
Now we start to look for patterns and opportunity in the research we’ve gathered so far, and begin to translate this into a viable plan for the project. A solid strategy not only saves time, but can also help to unleash the full potential of a brand.
Exploration & Design
Contrary to the order, we almost always start a project with sketches, and continue to iterate throughout. During this stage, we take some of our sketches and start to give them real shape and definition.
Implementation & Production
This stage elevates our designs and prototypes into tangible products. We put websites live, send designs off to printers, or wrap your new brand up in a style guide.
Improvement & Impact
Once you’ve launched your new product or brand, we closely monitor it to ensure it fits all the needs and requirements of the end-users, and fulfills the original goals we set out to achieve. We keep your product safeguarded through monthly backups and tight brand guidelines, giving you the best possible recipe for success. We track progress on our sites through analytics and continue to gain insight into the end-users.
Our workflows

We offer many different workflows that fit your company’s setup or best tackles your project.

More information about our improve an existing digital product. services?